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Biography
As Head of Customer Strategy & Vulnerability Strategy for SSEN (Scottish & Southern Electric Network) Andrew is responsible for implementing the Customer & Vulnerability Strategy across 3.9m customers for SSEN, managing transformation of c.£10m & regulatory incentive value of c.£30m over a 5-year price control. Andrew manages several partnerships contracts across the charitable sector together with supporting innovation projects to help support customers in challenging circumstances. Andrew owns the customer digital experience together with customer journey design across the customer lifecycle for all customer segments.
Andrew previously held Senior Leadership positions at Nationwide, BT, Sky and Royal Bank of Scotland.
Andrew has vast experience of customer service and large scale people operations together with programme and delivery management roles in the UK and Internationally. He holds an MBA from Edinburgh Napier University Business School and resides in Perthshire, together with playing an active role in the location community with Heartland FM.
Register of Interests
Paid Employment
SSE PLC
Directorships etc.
N/A
Significant involvement with any organisation with which the University might do business
SSE Group PLC
Position(s) of authority with any organisation(s) whose policies and decisions might be supposed to impact on the University
N/A
Significant Pecuniary Interests
N/A
